Service 04
Digital Transformation Support
Process review and digitalisation
Make the work legible, then make the next step concrete.
We help organisations organise how they work and improve it using cloud tools, web systems, digital content and online learning. This does not have to mean large scale transformation — it can begin with reviewing a single process or one small step towards digitalisation.
Service Menu
What we do
- Process mappingMaking current work, ownership, information and problems visible.
- Digitalisation roadmapPriorities, implementation steps and the systems and content required.
- Cloud tool adoptionSelecting and configuring the right tools, setting usage rules and supporting adoption.
- Launching online servicesPlanning, content, systems and operating model designed together.
- Standardisation and documentationTurning work that lives in one person’s head into procedures and training content.
Before / After
Before large change, get the shape of the work right.
Before
- Applications and approvals move between paper and email
- Information is scattered across departments
- Procedures exist only in one person’s head
- Nobody can decide what to tackle first
After
- Applications through to approval happen on one screen
- Information sits in one place and can be referenced
- Procedures exist as documents and training content
- Priorities and a roadmap are agreed
Use Cases
Typical use cases
- Reviewing paper and email based application processes
- Consolidating information scattered across departments
- Moving classroom training online
- Extending an existing service into a members area
Process
How we work
Understanding the current situation
Making work and problems visible
Setting improvement themes and priorities
Drafting the plan and roadmap
Small scale rollout and validation
Wider rollout and embedding
Talk to us at the concept stage.
Tell us your goal and current situation, and we will help you shape the approach. We are happy to talk before requirements are fixed.
FAQ
Frequently asked questions
Can we talk to you before we have a digital strategy?
Yes. We start from what is difficult now, what takes too long, and where information is scattered.
Can you help without building a system?
Yes. Where existing tools, a change in process or better content will solve the problem, that is what we propose.
Can we limit the scope to one part of the business?
Yes. We start where results are easiest to see and widen the scope from there.